Call (07) 3535 9222

Welcome to Love Lockets

Shipping & Delivery

Buyer's Responsibilities

Buyers are responsible for ensuring that the correct shipping address is provided on checkout before payment. Any changes of address after checkout will be considered as invalid. Re-delivery fee may be charged on buyers for items that are undeliverable and/or returned to Love Lockets due to incorrect address or unsuccessful delivery.

General Terms

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Every endeavour is made to securely pack parcels and ship items as soon as possible. You will also receive an email to notify you when your item has been dispatched. Love Lockets is not liable for any delay, losses and/or damage of items in transit. We accept no responsibility for theft or weather damage for unattended deliveries. Should your item be delayed or damage, please contact us on info@lovelockets.com.au and we will be happy to assist lodging an enquiry with Australia Post on your behalf. In the unlikely event of delivery problems at our end we will keep you informed by e-mail of expected dispatch dates.

Australia & New Zealand

All orders over $150 with a delivery location to Australia or New Zealand will receive complimentary free shipping. A flat rate of $12.50 applies to all orders under $150, which is applied to your purchase at checkout. It is our priority to deliver your order as quickly as possible; all orders are dispatched within 48 hours.

All orders are expected to arrive within 1-7 business days of dispatch.

Country

 Delivery Method 

Tracking     

Delivery to P.O. Box

Australia

Australia Express Post satchel     

  Yes

   Yes

New Zealand

Registered Post International 

  No

   Yes

 

International Shipping

All orders delivered outside of Australia will receive a $20 shipping charge which during checkout.

Postage charges cover transport cost only and do not cover government import duties. Love Lockets does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will Love Lockets accept any orders back due to rejection of customs charges. Orders cannot be returned to sender.